1. How can I recover my password?

To recover password, please follow these steps:

  • Hit the “Forgot Password” link in the Sign in screen
  • Input the email that you used to register your account, then hit “Submit”.
  • The recovery instruction email will sent to your mailbox. Please follow the instruction to recover your password. If you have not received instruction email, please check Spam or Junk folder of your mailbox before trying again.

FAQ-1 ECEP iOs App Virtual Campus


FAQ-1 ECEP iOs App Virtual Campus


2. How can I find courses?

To find courses, choose “Find course”, then input keywords into search box, the courses are searched by course name or institution name.

FAQ-2 ECEP iOs App Virtual Campus


You can browse courses by Category, Specialization, Institution, Instructor.

FAQ-2 ECEP iOs App Virtual Campus

3. How can I access course content?

You have to subscribe a course to access its content. To subscribe a course, please follow these steps:

  • Go to Find course.
  • Search the course that you are interested in.
  • Hit course title to view course detail.
  • Hit “Subscribe” to subscribe course.

FAQ-3 ECEP iOs App Virtual Campus


FAQ-3 ECEP iOs App Virtual Campus


When you have subscribed the course, then follow these steps:

  • Go to “My courses”.
  • Select the course you want to view content
  • Select course session
  • Select course content (video lectures, reading materials...) in the session view.

FAQ-3 ECEP iOs App Virtual Campus


FAQ-3 ECEP iOs App Virtual Campus


FAQ-3 ECEP iOs App Virtual Campus


FAQ-3 ECEP iOs App Virtual Campus

FAQ-3 ECEP iOs App Virtual Campus

4. How do I turn on/off video caption?

To turn on video caption(not applicable for Youtube video), please follow these steps:

  • Select 'CC' option in video player
  • Select language in pop-up Caption view


FAQ-4 ECEP iOs App Virtual Campus


5. How do I turn on/off video dubbing?

To turn on video dubbing (not applicable for Youtube video), please follow these steps:

  • Select 'Dub' option in video player
  • Select language in pop-up Dubbing view


FAQ-5 ECEP iOs App Virtual Campus


6. How do I unsubscribe course?

To unsubscribe course, please follow these steps:

  • Go to “My courses” then select the course that you want to unsubscribe
  • In the course session screen, go to course detail by selecting FAQ-6 ECEP iOs App Virtual Campus icon then FAQ-6 ECEP iOs App Virtual Campus icon
  • Hit “Unsubscribe” button

FAQ-6 ECEP iOs App Virtual Campus


FAQ-6 ECEP iOs App Virtual Campus


FAQ-6 ECEP iOs App Virtual Campus


  • Or, in "My courses" screen, swipe to the left of course that you want to unsubscribe, then hit "Unsubscribe"

FAQ-6 ECEP iOs App Virtual Campus


FAQ-6 ECEP iOs App Virtual Campus


7. How can I update my profile?

To update profile, please follow these steps:

  • Go to “Setting” > “Profile”
  • Input new information. If you do not want to change password, just leave the password fields empty.
  • Hit “Update”

FAQ-7 ECEP iOs App Virtual Campus


FAQ-7 ECEP iOs App Virtual Campus


FAQ-7 ECEP iOs App Virtual Campus

8. How can I change password?

To change password, follow these steps

  • Go to “Setting” > “Profile”
  • Input new password in “CHANGE PASSWORD” section. You need to provide current password to change password.
  • Hit “Update”

FAQ-8 ECEP iOs App Virtual Campus


FAQ-8 ECEP iOs App Virtual Campus

9. How can I get latest course catalog?

To get newest data, go to “Setting” then hit “Refresh Catalog”

FAQ-9 ECEP iOs App Virtual Campus